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FAQ
- What are the differences between the Free and Paid OpenStore Service?
The services only available to the paid OpenStores are:
- running the store on your own domain name
- having five email addresses
- the advanced features (e.g. product bulk update, product feeds, order export etc)
- How do I subscribe to the Paid OpenStore Service?
Firstly, you need to register a domain name from a domain registry. If you do not know where to find the domain registry, visit Google and search for "domain registry". When you register your domain name, delegate the domain name to the following DNS servers:
ns1.webfox.com.au
ns1.webfox.com.au
Then you click sign up for OpenStores shopping cart service to subscribe to the service for 3 months, 6 months, or 12 months. Make sure you specify your domain name. If you have a free OpenStore and would like to transfer from your free store to the paid store, put your free store name in the "Additional Instruction" field. The new store will be set up within two business days once the payment is received.
- I would like to start with the free shopping cart service first. But if I want to upgrade to the paid service later, will I lose my products and customers data from the free service?
No, you will not lose any data. Your free store will be transferred to the paid store.
- What marketing strategies do you provide to promote my online store?
All OpenStores can promote their businesses, products and services on the OpenStores Networking site - www.openstores.com.au - with no cost.
OpenStores shopping cart is search engine friendly. Visit Intelliworks Forum for tips on marketing and search engine optimisations.
- What do I get if I sign up for the Free OpenStore Service? Do I need to provide any information? What will happen after I subscribe?
After you subscribe to the Free OpenStore Service, you will have a sub-domain of openstores.com.au. (e.g. mystorename.openstores.com.au, the "mystorename" will be the sub-domain name you have specified in your subscription.) The details of your company, products, services, customers and orders will be stored separately in your dedicated database.
A confirmation email will be sent to you after your subscription order is submitted. Once you have confirmed the information is correct, we will set up your store. This will normally take up to one business day. When the store is set up, we will inform you via email on how to access your online store.
- How do I pay for the Paid OpenStore Service?
You can subscribe to the paid service for 3 months, 6 months or 12 months. Service fees need to be paid in advance. If you fail to pay any fees by the due day, your account may be suspended. The store will be removed and may not be recovered if payment is further delayed.
- Where can I found the help when setting up my store?
The quick start is a good starting point. For more detailed instructions, download the online user guide. Intelliworks Forum is always the best place to ask questions and find answers to the questions other stores may have asked before. For any urgent issues, you can send emails to freeonlinestore@intelliworks.com.au.
- Can I require to have some new features in my OpenStore?
If you would like to have new features in your OpenStore, please post them onto IntelliWorks Forum. We will evaluate your request. If the new features will benefit most of our service users, we will add them into the future releases.
- What can I do if I find the system behave abnormally?
Refer to the user guide first. If you think it is a problem in the system, please post a bug report on IntelliWorks Forum. We will resolve it as soon as possible.
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