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FAQ
- What services does IntelliWorks provide and how do they work?
IntelliWorks services have two components - OpenStores (a.k.a. IntelliStore) Service, and TodaySpecial.com.au online advertisement platform. Both services are independent and self functional service. For example, you can subscribe to the OpenStore service for your online store management system and personalized online shopping web site. Or you may use TodaySpecial platform to promote your products or services and build your valuable customer database.
But when OpenStores and TodaySpecial platform are linked together, they will generate some extra features. Refer to the diagram below. TodaySpecial platform will synchronise the promotional products from individual connected OpenStore. When the customers who register with TodaySpecial select to subscribe to you, they will be automatically registered as your OpenStore customers.
- What do I get if I sign up for the Free OpenStore Service? Do I need to provide any information? What will happen after I subscribe?
After you subscribe to the Free OpenStore Service, you will have a sub-domain of openstores.com.au. (e.g. mystorename.openstores.com.au, the "mystorename" will be the sub-domain name you have specified in your subscription.) The details of your company, products, services, customers and orders will be stored separately in your dedicated database.
A confirmation email will be sent to you after your subscription order is submitted. Once you have confirmed the information is correct, we will set up your store. This will normally take up to one business day. When the store is set up, we will inform you via email on how to access your online store.
- What marketing strategies do you provide to promote my online store?
With OpenStores service, you are able to set up your very own affiliate program to associate with other web sites. This is a cheap and effective marketing strategy to attract more customers to your online store.
At our free online advertisement platform - TodaySpecial.com.au, you can promote your business, products and services - all with no cost. This helps create more search engine friendly links to improve your search engine ranking.
- I would like to use the Paid OpenStore Service. What will happen after I subscribe?
After you subscribe and reply the confirmation email, we will contact you via email providing information on how to delegate your domain name to our DNS servers. In the meantime, your account will be set up within one business day. Email will be sent to you on how to access your online store after it is set up.
- How do I pay for the Paid OpenStore Service?
AU$29.95/month service fee will apply to the Paid Service. Service fees are charged quarterly in advance at the start of each quarter (1 Jan/Apr/Jul/Sep). You will pay the fee pro-rated for the first quarter. Payment is due within 14 days. If you fail to pay any fees by the due day, your account may be suspended. An activation fee AU$25 may apply if you request to activate your suspended account.
- What is the difference between the Free and Paid OpenStore Service?
The only difference is that with the Free service, you can only use a sub-domain of openstores.com.au.
- I would like to start with the free online store service first. But if I want to upgrade to use my own domain name later, will I lose my products and customers data from the free service?
No, you will not lose any data when you upgrade your service.
- Can I require to have some new features in my OpenStore?
If you would like to have new features in your OpenStore, please post them onto IntelliWorks Forum. We will evaluate your request. If the new features will benefit most of our service users, we will add them into the future releases.
- What can I do if I find the system behave abnormally?
Refer to the user guide first. If you think it is a problem in the system, please post a bug report on IntelliWorks Forum. We will resolve it as soon as possible.
- Does Free OpenStore Service have any implicit charges?
The free services provided by IntelliWorks are based on "AS IS" basis. It is 100% free. However, fee might apply to the additional requirements such as:
- A domain name which is not a sub-domain of openstores.com.au (such as www.yourstorename.com.au).
- SSL - Secured Socket Layer (only available to the Paid Service)
- How can you offer free IntelliWorks services?
We provide free IntelliWorks service because we are running on a very low cost basis. The technologies we use are obtained from completely free / open source products.
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